K I V A

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Kiva.Desk

Manage your sales, projects, teams and invoicing better with Kiva's zero learning curve affordable products.

Communication Channels

Why I say old chap that is spiffing cobblers it's your round, haggle bits and bobs golly gosh up the duff mush.!

  • Email
  • Web Forms
  • Phone w/CTI Integrations
  • Public Social Feeds
  • Social Chat Integrations
  • App Store Integrations

Ticket Management

Why I say old chap that is spiffing cobblers it's your round, haggle bits and bobs golly gosh up the duff mush.!

  • Multiple Share Team Inbox
  • Shared Drafts
  • Merge Tickets
  • File Attachments
  • Comments & Mentions
  • Tags & Labels
  • Canned Responses
  • Followers
  • Convert to Task
  • Time Tracking

Automated Support

Why I say old chap that is spiffing cobblers it's your round, haggle bits and bobs golly gosh up the duff mush.!

  • Shared Email - Team Assignments
  • Customer Account Assignments
  • SLA Assignment by Account
  • SLA Level Assignment by Category
  • Rule Based Assignment Engine
  • Automated Canned Responses

SLA Management

Why I say old chap that is spiffing cobblers it's your round, haggle bits and bobs golly gosh up the duff mush.!

  • SLA Work Hours Management
  • Escalation Tresholds & Alerts
  • Automated SLA Breach Alerts
  • Custom SLA Level Assignment Rules
  • SLA Work Hours Management
  • Rule Based Escalation Engine
  • Action, Resolution &
    Escalation Tresholds
  • Multiple SLA Contract Management

Knowledge Base & Documentation

Why I say old chap that is spiffing cobblers it's your round, haggle bits and bobs golly gosh up the duff mush.!

  • Block Based WYSIWYG Editor
  • Tags & Labels
  • Unlimited Hierarchy
  • Comments & Mentions
  • Markdown Support
  • Keyword Search
  • Rich Embeds
  • PDF Export
  • Collaborative Document Creation

Contact Management

Why I say old chap that is spiffing cobblers it's your round, haggle bits and bobs golly gosh up the duff mush.!

  • Manage Organizations
  • Import From Phone Contacts
  • Manage Contacts
  • Import From Gmail Contacts
  • Batch Updates
  • Import From Outlook Contacts
  • 360° Organization View
  • Send Emails
  • 360° Contact View