Seamlessly connect your touch points and allow your customers to pick up where they left off on one channel and continue the experience on another.
With power of our workflow automation platform, you will reduce your customer support costs and lower your response times.
Never miss your defined response times with Kiva.Desk's included SLA management and tracking system.
Use our automated online survey tools to track your NPS score and the state of your customer happiness.
Document and share knowledge across your internal teams and for your customers. Provide comprehensive documentation to avoid your team being overloaded.
Easy and quick internal communication using comments with mentions, assigning tasks, automated notificaitons and assignments.