Billed Annualy
                                                        
                                                        
                                                            
-
                                                        
                                                        
                                                            
$7,50
                                                        
                                                        
                                                            
$17,50
                                                        
                                                        
                                                            
Ask
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                Billed Monthly
                                                        
                                                        
                                                            
-
                                                        
                                                        
                                                            
$10,00
                                                        
                                                        
                                                            
$20,00
                                                        
                                                        
                                                            
Ask
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                Users
                                                        
                                                        
                                                            
Up to 10 Users
                                                        
                                                        
                                                            
Starts with 5 Users
                                                        
                                                        
                                                            
Starts with 10 Users
                                                        
                                                        
                                                            
Starts with 50 Users
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                Shared Inbox
                                                        
                                                        
                                                            
1 Mailbox
                                                        
                                                        
                                                            
1 Mailbox
                                                        
                                                        
                                                            
10 Mailbox
                                                        
                                                        
                                                            
Unlimited
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                Storage
                                                        
                                                        
                                                            
1GB
                                                        
                                                        
                                                            
10GB per User
                                                        
                                                        
                                                            
50GB per User
                                                        
                                                        
                                                            
Unlimited
                                                        
                                                     
                                                                                                
                                                                                                    
                                                                                                    
                                                                                                    
                                                        
                                                            
                                                                Phone w/ CTI Integrations
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                
                                                                                                    
                                                        
                                                            
                                                                Shared Email - Team Assignments
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                Customer Account Assignments
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                SLA Assignment by Account
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                SLA Level Assignment by Category
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                Rule Based Assigment Engine
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                Automated Canned Responses
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                
                                                                                                    
                                                        
                                                            
                                                                Multiple SLA Contract Management
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                SLA Work Hours Management
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                Action, Resolution & Escalation Tresholds
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                Escalation Tresholds & Alerts
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                Automated SLA Breach Alerts
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                Custom SLA Level Assignment Rules
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                SLA Work Hours Management
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                Rule Based Escalation Engine
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                
                                                    
                                                        
                                                            Knowledge Base & Documentation
                                                    
                                                 
                                                                                                    
                                                        
                                                            
                                                                Collaborative Document Creation
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                Block Based WYSIWYG Editor
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                        
                                                            
                                                                Import From Phone Contacts
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                Import From Gmail Contacts
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                        
                                                            
                                                                Import From Outlook Contacts
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                
                                                                                                    
                                                                                                    
                                                        
                                                            
                                                                Custom Regional Preferences
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                                                                    
                                                        
                                                            
                                                                Two-factor authentication login
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                        
                                                            
                                                                Dedicated Customer Success Manager
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                        
                                                            
                                                        
                                                     
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                                                                    
                                                        
                                                            
                                                                SAML SSO (Single Sign-On) login